13 in tall
13 in wide (top)
10 wide (bottom)
4 in deep
Made to Order (20 working days)
Here are a few tips to troubleshoot:
Enter your coupon code at checkout under the “Gift Code/Discount Code” field.
Check the expiration date of your coupon code.
Coupon codes may only work on certain items. Already discounted, sale or final sale items may not be eligible.
Coupon codes may be case sensitive and do not contain any spaces.
Most coupon codes may only be used once.
All in-stock items take 10-15 business days to prepare before shipping.
If you placed a pre-order item, this timeframe will be dependent on the expected in-stock date.
Order Preparation time + Shipping Time = Total Delivery Time
1. Prepare Order (usually 2-3 business days)
2. Ship Order: Typically standard shipping is (7-12 business days) and express shipping is (4-6 business days) for most areas. Shipping times can be impacted by weather delays, supply chain issues.
A note about Total Delivery Time:
*Business days do not include holidays or weekends. Weekend orders will be prepared on the next business day, usually a Monday.
Delivery Times & Covid
Due to Covid-19 restrictions and supply chain issues, your order may be delayed. Please understand that these delays may be out of our control.
After placing the order, you will receive a tracking number via email within 2 to 3 business days. The tracking number is activated once your order has been scanned in at the airport.
Please note that once it ships we do not have any control over the speed of the delivery and cannot expedite shipping or change delivery addresses. If you need any assistance, please email email@example.com
We offer a 30-day money back guarantee (less original shipping and applicable taxes) on most merchandise.
*We accept returns on all items EXCEPT gift cards, accessories, undergarments, swimwear, and items marked FINAL SALE or FLASH SALE. We also do not accept returns on an item that has already been exchanged.
For customers in the U.S. And Canada, we will provide a pre-paid shipping label for your return.
For customers outside the U.S. and Canada, please ship your return to us. The shipping cost will be refunded back to you with proof of receipt.
Returned merchandise must be unworn, unwashed, undamaged, unaltered and in its original packaging.
1. CONTACT US. Email us firstname.lastname@example.org within 30 days of the delivery date.
Please provide the following information:
- Your order number
- The item(s) you wish to return
- Reason for return (too large/small, not to your expectations, didn't like the style, etc.)
2. RECEIVE CONFIRMATION. Our customer service team will confirm your return request within 24 to 48 hours with instructions on how to process your return.
3. SHIP YOUR RETURN. Return items unworn (except to try the item on), unwashed, unaltered and in its original packaging. Accessories, undergarments, swimwear, and items marked FINAL SALE or FLASH SALE are not eligible for returns or exchanges.
4. INSPECT & PROCESS RETURN. We inspect all returned items once it arrives at our warehouse. If approved, a refund is initiated within 2-3 days of it arriving at our warehouse.
5. REFUND NOTIFICATION. Returned funds (less original shipping and applicable taxes) will take between 2-10 business days for PayPal and 10-15 business days for credit card to return to your account. This delivery time depends on your financial institution's policies.